Case Study
TwigPro
Web
TwigPro is a service marketplace that links UK citizens with competent local experts. It creates a single, user-friendly online marketplace that connects clients with verified service providers. The company was established to assist customers in locating specialists.
Without having to deal with manual searches or recommendations, the platform makes it easy for clients to identify, evaluate, and choose providers, whether they are searching for a plumber, electrician, or builder.
The TwigPro team and Chimpare collaborated closely to develop a state-of-the-art, responsive website that symbolises the platform’s objective of transforming the UK economy. Users may request services, get immediate quotations, and hire professionals in minutes thanks to the website’s category-based service listings, easy navigation, and streamlined job-posting flow.
TwigPro distinguishes itself as a technology-driven local service hub that empowers both professionals and users with its smooth interface and effective matching algorithm. With Chimpare’s help, the platform was not only operational but also scalable, allowing it to develop into one of the UK’s most reputable service markets.
Tech Stack
Challenges & Problems
The concept of connecting clients and professionals in a single service marketplace was often limited. Before TwigPro, the UK lacked a single online marketplace for services that would have allowed clients to easily and conveniently hire local experts in a transparent and trustworthy manner.
Fragmented Local Service Platforms
Due to the absence of standardisation in the local service websites that were in place, customers found it challenging to compare several service providers on a single, reliable platform or locate verified professionals.
Limited Digital Visibility for Professionals
Many skilled tradespeople and freelancers had minimal online presence and no structured way to market their services effectively within a growing service marketplace ecosystem.
Inefficient Communication & Booking Flow
Lack of an integrated communication system resulted in confused service requirements, delayed quotations, and lost chances to effectively hire local experts.
Lack of a Centralised Online Service Marketplace
Users and service providers relied on social media, listings, or word-of-mouth referrals rather than a marketplace UK platform built specifically to manage discovery, engagement, and transactions.
Solutions Implemented
SUUVO tackles these challenges by introducing a unified, gamified, and creator-friendly interactive social media platform designed for deeper connections, engagement, and monetisation.
01
Unified Digital Marketplace Platform
- For simple navigation across hundreds of local service providers, sophisticated search and filtering features have been included.
- Enabled user reviews, ranking systems, and verified professional listings to foster openness and confidence.
02
Intelligent Matching & Booking System
- Users can employ local professionals fast based on availability, skill, and geography thanks to automated job request matching.
- In the online service marketplace, streamlined quotation and booking processes cut down on manual communication delays.
03
Secure Communication & Payment Integration
- Email notifications, SMS alerts, and in-app messaging all improve real-time client-professional collaboration.
- In the expanding UK industry, secure payment gateways give customers and providers dependability.
04
Scalable & SEO-Optimised Architecture
- Developed with cloud hosting and scalable design, guaranteeing peak performance as the service market grows.
- Technical improvements and SEO-friendly layouts were used to expand organic reach throughout the UK market.
UI/UX Design
Intuitive Marketplace Interface
Users can easily traverse the online service marketplace because of TwigPro's design. Based on their needs, clients can easily find and employ local experts with a clear layout and organised service categories.
User-Centric Experience
The user experience across devices is guaranteed by the platform's responsive design. The most accessible service marketplace platforms in the UK, with their call to action, minimal form inputs, and navigation, for both service providers and users.
Trust-Driven Visual Design
To establish credibility, TwigPro’s interface uses verified profile indicators, ratings, and user reviews. The design combines typography, visual balance, and consistent branding to foster confidence when users connect with local service experts.
Impact
Streamlined Service Discovery
TwigPro's user-friendly online service marketplace has completely changed the way people find and communicate with competent professionals. Instead of dealing with laborious manual searches, customers can now quickly explore categories, examine profiles, and hire local experts.
Boosted Local Engagement
The platform made it possible for independent service providers to connect with more people in their neighbourhood. TwigPro, one of the UK's most user-friendly service marketplace platforms, connects professional knowledge with local demand.
Enhanced Trust and Transparency
TwigPro gave users a sense of dependability by providing verified profiles, user evaluations, and real-time booking updates. This trust-driven approach encouraged more people to use the platform regularly for local service needs.
Conclusion
TwigPro is an online marketplace for services that makes it easy for consumers to identify competent specialists for their daily requirements. Through a user-friendly and secure interface, Chimpare’s platform makes it easy for clients to hire local professionals by pairing them with vetted service providers.
By providing reliable payment alternatives, real-time booking, and transparent communication, TwigPro, a new marketplace platform in the UK, enhances accessibility and confidence in the local service industry. The platform facilitates effective communication between professionals and consumers, guaranteeing ease and growth for all parties.
TwigPro essentially embodies Chimpare’s commitment to creating cutting-edge, user-centred digital ecosystems that transform the way people find and provide services online. It’s a step towards turning local service involvement into a smooth digital experience, not merely a marketplace for services.
FAQ's
What is TwigPro?
TwigPro is a service marketplace that connects customers with reputable local specialists in the United Kingdom. Its platform is simple to use, allowing users to locate, schedule, and manage local services.
Is TwigPro free to use?
Yes, it is free to browse and contact experts. Service providers can increase their reach and visibility in the UK market by offering premium features or subscriptions.
How do I find a professional near me?
By choosing your service category and location, you can quickly find and hire local experts. TwigPro instantly displays verified professionals available in your area.
How do I register as a professional?
Professionals can register by filling out a profile, providing service information, and verifying their credentials. Once approved, businesses can begin accepting reservations via the service marketplace.
Is my information safe on TwigPro?
Absolutely. TwigPro uses advanced data encryption and secure payment systems to protect all user and professional information, ensuring a safe and reliable experience.
