Case Study
Appointly -An Appointment Management App for Independent Hairdressers and Barbers
iOS, Android App
Appointly
Appointly is a hairdresser scheduling app specifically designed for independent hairdressers and barbers that will let them manage their appointments. It helps them connect with their clients and provide an easy tool to manage their bookings.
The app is designed for those independent hairdressers and barbers who do not have access to massive salon management tools. Appointly lets clients book appointments in advance, select specific services, and book video consultations before actually coming through the door.
By providing newer solutions to a manual process, the hairdresser scheduling app seeks to make appointment management easier for hairdressers and barbers and subsequently improve a client’s experience.
Appointly can help hairdressers and barbers stay organized, decrease no-shows, and make the most out of their time, while at the same time provide their clients with a seamless experience.
Technologies and Platform
To assure for a smooth and scalable user experience, Appointly is developed using below mentioned technologies:
- React Native (For cross-platform development)
- Redux (for state management)
- Tailwind CSS (for styling and responsive design)
- WebRTC (real-time video consultation)
- Node.js with Express.js This runs the app behind the scenes, handling things like instant notifications and your game sessions.
- MongoDB Where the app stores info like your profile, game history, gifts, and who you talk to. It’s set up to handle all your details flexibly.
- Firebase This tech makes sure everything updates instantly during games and live streams, so you feel right in the action.
- Node.js with Express.js This runs the app behind the scenes, handling things like instant notifications and your game sessions.
- MongoDB Where the app stores info like your profile, game history, gifts, and who you talk to. It’s set up to handle all your details flexibly.
- Firebase This tech makes sure everything updates instantly during games and live streams, so you feel right in the action.
Stripe API: To control smooth and secure payment transactions between passengers and drivers, adding up fare calculation, payments splits, and storing of payment details most securely.
- JWT (JSON Web Tokens): For user authentication, allowing secure login and access control to multiple features.
- OAuth: To enable users to sign in via other platforms (like Google or Facebook), reducing barriers for new users.
- SSL Encryption: For secure data transmission between the app and the server.
- AWS S3: For storing images and other media files uploaded by users.
- Firebase: For real-time notifications, user authentication, and cloud storage.
- Heroku: For application deployment and scaling.
Challenges & Problems
Independent hairdressers and barbers type businesses often struggle with a few different issues with respect to their business management
Scheduling Appointments
Most independent professionals have difficulty scheduling appointments with clients via paper diaries, telephone calls, or bit and pieces of digital applications.
Clients No Show
Clients may forget or not show up to appointments causing lost income and wasted time.
Poor Online Visibility
Most independent stylists do not have a space to promote their services as well as manage their customer relations or take bookings online.
Absence of Virtual Consultation Possibilities
Even in the era of virtual communication, barbers and hairdressers could lose possibilities to interact with clients prior to the appointment, especially for consultations, new styles or special requests.
Solutions Implemented
Appointly solves this problem by providing an all-in-one appointment solution in a single application for booking, payment, and video consultations. These features make for an easy, modern experience for both professionals and clients.
01
Easy Appointment Booking System
Instant Online Booking
Clients can book appointments at any time on the app by choosing the desired services, either haircut, styling, coloring or beard grooming.
Personalized Services
The services listed include descriptions, length, and prices, and the client booking system to choose the service.
Future Booking
Clients can reserve appointments weeks or months in advance, allowing the barber to coordinate their work load and avoid double bookings.
Availability Syncing
The app connects to the professional’s calendar to show open times and not book over or create confusion.
02
Video Consultation Feature
Virtual appointments
The barber booking app allows clients to book video appointments with their hairstylist or barber to determine the cut, color, or groom needs they have. This helps professionals gain better insight into their client needs before the in-person service.
Pre-appointment video call
The barber video call booking helps clients to book an appointment at their convenience. Prior to their appointment time, through this feature, they can ask questions, provide inspiration, and discuss their preferences.
Feedback in Real-Time
Hairdressers can give feedback, suggest styles, and validate the customer’s desired hairstyle during the video call.
Privacy & Security
Video consultations are encrypted for client privacy and confidentiality.
03
Integrated Payment System
Secure Payment Processing
The app includes Stripe API for secure and easy payment processing directly through the app for services.
Booking Deposit
Higher end services or special appointments can ask users to confirm their appointment by paying a booking deposit to limit the likelihood of no-shows.
Custom Pricing
In this hairstylist booking app, the hairdresser can customise price of each service.
04
Reminders & Notifications
Automated appointment reminders
The app features client appointment reminders that sends automated push notifications or SMS to clients prior to their appointment, decreasing no-shows and increasing preparedness.
Appointment Confirmation
Once an appointment is made the client and the service provider will get notices confirming the appointment to erase all doubt.
Post-appointment feedback
After every appointment, clients will be requested to submit reviews to inform barbers and hairstylists on either improving their service provided.
05
Integrated Payment System
Professional Profiles
Each barber or hairstylist will create a profile containing information about themselves providing their services, past work, specialties and available hours. Clients will see the stylists folder of past work and book through their profile.
Customer Profiles
Customer profiles can contain their booking history, save their preferences, and request future appointments.
Ratings & Reviews
Client can rate their experience and leave a review for their barber/stylist. This creates a reputation system which helps new clients find their provider.
06
Event & Promotional Features
Event & Promotional Features
Barbers and hairstylists have the capability to develop and advertise unique promotions or reduced pricing for new clients or particular services which assists in boosting appointments during less busy times.
Event Booking
Through the app professionals can advertise in-store events and promotions such as haircutting classes and special grooming sessions which clients then have the opportunity to book and attend.
UI/UX Design
Sleek & Intuitive Interface
The app’s design presents a convoluted and intricate interface that defies natural user interaction yet manages to deliver basic navigational functions for both barbers and clients. The intention is to simplify the appointment booking process to its utmost potential for user convenience.
Appointment Calendar
Barbers encounter a meticulously structured appointment calendar which enables them to swiftly view future bookings while controlling their available time slots.
Profile Pages with Visuals
Barber and stylist profiles transform into intricate visual displays that include detailed work images alongside service descriptions and pricing which remain easily accessible.
Interactive Video Consultation
The video consultation feature operates without disruption to deliver a straightforward interface that enables clients to connect with their stylist within the app.
Impact
Reduced No-Shows
The implementation of automated reminders and video consultations resulted in a 35% reduction of no-shows during the first quarter post-launch.
Increased Client Bookings
Barbers and hairstylists experienced a 40% surge in client bookings through the app due to advanced appointment scheduling combined with convenient video consultations.
Streamlined Operations
The salon booking software made it possible by experiencing a 25% increase in appointment management efficiency by eliminating the need for manual booking tracking and outdated system reliance.
Client Satisfaction
The video consultation feature received accolades from clients as 85% of users reported increased appointment confidence following their stylist video sessions.
Conclusion
Appointly is an independent hairdresser app that delivers a transformed appointment management system for hairdressers and barbers through its user-friendly platform that boosts experiences for both clients and professionals.
Barbers and hairdressers find organizational support through the hairdresser scheduling app which simultaneously decreases client no-shows while facilitating easier client connection for service booking. Appointly emerges as an essential tool that independent beauty and grooming professionals must incorporate into their toolkit.
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FAQ's
How does Appointly help independent professionals?
It simplifies appointment booking, payments, and video consultations in one app. Professionals can manage schedules, reduce no-shows, and promote their services easily. Appointly in the best app amongst all the hairdresser appointment software available out there in the market.
How can clients book an appointment?
Clients can select a barber/stylist, choose services, pick a time, and book instantly through the app. Video consultations can also be scheduled before the visit.
Can I customize my availability?
Yes, professionals can set, edit, and sync their available hours and block off time slots to avoid double bookings, all through such salon booking software.
What happens if a client cancels?
Both the client and professional get instant notifications. You can set custom cancellation rules and deposits to manage last-minute changes.
How does the video consultation feature work?
The barber video call booking feature helps clients to book an appointment through video call in the app to discuss preferences. It’s secure, real-time, and helps both sides prep for the appointment.
How do clients pay for appointments?
Clients pay via the app using secure Stripe integration, either when booking or after the service. Deposits for select services are also supported.
