Case Study
MyLocal Pro - App
Hybrid/Cross-platform
MyLocal Pro App
In a time when everything from groceries to doctors is just a tap away, the demand for reliable local service professionals has never been higher. That’s where the MyLocal Pro app steps in—a purpose-built service booking platform designed to bridge the gap between skilled professionals and everyday customers.
Need a plumber in a hurry? Looking for a beautician to get you weekend-ready? Or maybe just need a quick consult with a financial expert? The MyLocal Pro app makes it effortless to find local professionals—exactly when you need them.
The platform keeps things simple and stress-free. You can book services online, explore your options, check out reviews, and even have a quick chat with a provider before making your choice.
For professionals, it’s more than just a listing platform. It’s a place to grow. From setting your schedule and handling bookings to showcasing your services to a wider audience, MyLocal Pro helps you focus less on logistics and more on doing what you do best. The result is a thriving online marketplace for professionals that puts control, visibility, and growth opportunities directly in the hands of users and providers alike.
Key Features of MyLocal Pro App
Easy Service Listings for Providers
Professionals across various industries can create detailed profiles, list their services, define working hours, set custom rates, and upload photos or credentials. This flexibility ensures users can hire local professionals with full confidence, knowing exactly what to expect.
Streamlined Subscription Model
The platform runs on a subscription-based service platform model. Service providers who subscribe gain access to premium features like priority listing, reduced platform commissions, and increased visibility in search results. For growing businesses, this model means better reach without sacrificing revenue.
Secure Payments with Smart Commissions
The platform’s payment is commission-based, receiving a small percentage out of each transaction, according to the total earnings gained by the provider. Thanks to its Stripe and PayPal facilities, your business clients will enjoy ultra-quick, safe and easy payments, so that they can place orders without the need for any second thoughts.
Direct Communication
Messaging and scheduling features in real time provide seamless communication between customers and pros. Whether it’s specifics about services provided or time slot discussions, this instant communication helps to make sure that expectations are set out front.
Video Consultations for Remote Services
Consultation by professionals in healthcare, finance, tutoring, etc. through Zoom integration. This makes the app even more convenient for those who want expert advice from the comfort of their own home — and that’s a huge win in terms of accessibility and customer satisfaction.
Technologies and Platform
To assure for a smooth and scalable user experience, LLYNKUP is developed using below mentioned technologies:
The app is designed in React, so everything feels snappy and smooth—whether you’re on your phone on the sofa, or on your laptop at work. HTML and CSS take care of the look and layout, which is clean and modern and a breeze to use.
Behind the scenes, Node. js and Express make you extremely productive diving in. Whether you are booking a service or sending a message to a service provider, the system does it in real time, with no lag even under load by hundreds of people.
MongoDB stores dynamic information—profiles, payments, records of services provided—where a balance of flexibility and performance is required.
Zoom API can be easily incorporated for consultation on the fly, facilitating smooth and secure remote communications.
The platform is powered by AWS to provide high availability, stability and speed as the community grows.
- AWS S3: For storing images and other media files uploaded by users.
- Firebase: For real-time notifications, user authentication, and cloud storage.
- Heroku: For application deployment and scaling.
Challenges & Problems
Getting Users Onboard Smoothly
One of the biggest initial hurdles was helping both customers and professionals navigate the platform easily. Many providers weren’t familiar with how to optimize their profiles or market their services in a digital setting.
Subscription and Commission System
Creating a flexible yet simple subscription-based service platform was a balancing act. The team had to make sure subscriptions were attractive, commissions were fair, and payments were processed without a hitch.
Privacy and Security
Given the sensitive nature of customer data—especially in online consultation services—ensuring airtight privacy policies and secure transactions was non-negotiable.
Handling Growth and Scaling
As more users began to hire experts for home services, system load increased. Maintaining performance and uptime became key challenges, especially during weekends and peak hours.
Delivering Flawless Video Consultations
Integrating video consultations wasn’t just about functionality. It had to be stable, secure, and simple enough that anyone—tech-savvy or not—could use it without frustration.
Impact
Video Consultations for Remote Services
MyLocal Pro has offered interactive walkthroughs, guides, with a categorized service directory. This made it easier for new users to find local professionals or hire experts for home services without getting lost in the process.
Video Consultations for Remote Services
MyLocal Pro has offered interactive walkthroughs, guides, with a categorized service directory. This made it easier for new users to find local professionals or hire experts for home services without getting lost in the process.
Tightened Security and Data Privacy
To meet GDPR and other regulatory standards, the platform added clear consent mechanisms and encrypted all sensitive data. Payments are end-to-end secured, and Zoom consultations are also facilitated with waiting rooms, secure logins.
Smart Scaling with AWS
Hosting on AWS gave the team flexibility to scale infrastructure as needed, allowing the MyLocal Pro app to grow without sacrificing performance or reliability.
Seamless Video Consultation Experience
Zoom’s API was customized for better integration. Professionals could now offer online consultation services that felt professional yet personal, helping them serve a wider audience without losing the human touch.
Conclusion
The MyLocal Pro app has come a long way from being just another service booking platform. Today, it’s a fully functioning online marketplace for professionals, trusted by users who want to book services online with confidence and by providers looking to expand their reach.
By streamlining problems onboarding, payment integration and video communication, the app has lowered the barrier to hiring local professionals or experts for home services — whether that’s fixing a leaky tap, bringing in a makeup artist for an event or consulting with a nutritionist remotely.
As demand grows for speedy, reliable & adaptable services, the MyLocal Pro app will continue to be a great tool that offers convenience and power in your hands.
FAQ's
Who can use MyLocal Pro?
Anyone looking for local professional services from plumbing to beautician and from financial advice to a motor mechanic can use the MyLocal pro app.
How can I list my services on MyLocal Pro?
You can list out your services by creating detailed profiles, define working hours, set your custom servicing rates, and upload photos or credentials.
How can I find and do booking for a service provider?
MyLocal Pro has provided interactive walkthroughs, guides, and a categorized service directory for your required service. This makes easy even for a new user to find local professionals or hire experts for home services without getting lost in the process.
Is it safe to make payments through MyLocal Pro?
Customers can pay safely and securely via Stripe and PayPal integration with the app. The payment process is smooth and safe for the customers.
How does MyLocal Pro ensure data privacy?
The platform has added clear consent mechanisms and encrypted all sensitive data to follow GDPR and other required compliances. Payments are secured end-to-end, and Zoom consultations are provided with waiting rooms and secure logins for the user security.
